Customer Issue: The customer’s track had been damaged by an accidental bump with his car so his door was no longer moving over it easily.
Our Solution: Once the garage door was safely disconnected and taken down to be able to more easily access the track, our experts marked and measured where the original track was. This ensured the new one would be properly aligned and the door would slide along easily. The old track was removed and the new one was then installed.
Garage Door Troubleshooting
Customer Issue: The customer’s door made louder and more alarming grinding and rattling noises with every subsequent use, understandably alarming her and her family.
Our Solution: Our team listened to the noises, and found them to originate from the torsion springs, which were dangerously deformed. A standard spring replacement operation ensued, with the results being a safe and silent overhead door.
Customer Issue: Wanted a new opener.
Our Solution: We presented the customer with several options, out of which she chose the LiftMaster belt drive garage door opener model 8355W from their Premium Series®. The integrated Wi-Fi connectivity was something she was particularly enthused about. We proceeded to install the new opener for her and made sure it was able to smoothly and effortlessly open and close the door.
Customer Issue: Broken extension springs.
Our Solution: We carefully removed the broken pieces from the door, and fitted new extension springs in their place. We then made sure the safety cables were properly secured and that the door could open and close safely.
Customer Issue: Misaligned photoelectric eyes.
Our Solution: The reason the door kept reversing was that the opener safety sensors were misaligned. This caused them to detect a "false positive" and forced the door to open back up each time the customer tried to close it. We realigned the sensors and made sure their lenses were clean and unscratched. The door was able to close immediately.